Since we clean during normal business hours while most of our clients are at work, we need a way to get into your home to do our work.
Once we've cleaned the first time and you approve of our work, the most reliable access for future visits is a copy of your house key. This is the way the vast majority of our clients allow us access.
The second most common means of access is via a garage door that opens from a keypad outside the front of the garage.
Some clients prefer to attach a Realtor-type combination lock box to the front door with a key in it for us to use.
If none of the above are possible, we can call you the morning of your appointment to give you an approximate 4 hour time frame within which we expect to arrive. Please note that this time is often not negotiable because it is determined by efficient cross-town travel.
Also, we must charge a lock-out
fee equal to your cleaning fee if we're denied access or if you cancel a
regular visit with less than 24 hours' notice.
